*Unified Communications Engineer* *Phoenix, Arizona*
*Duration: 6 Months* Unified Communications Engineer - Microsoft Skype for Business & Lync The Unified Communications (UC Engineer) position supports the organization as integral member of the Skype Product Team. This team is tasked with the responsibilities of product support throughout all levels of the business, product life cycle management, go-to-market strategy and new product introduction/rollout (NPI). The primary responsibilities of this position are to provide in-depth support, analysis, architecture development, and education throughout all levels of the enterprise. The position will require frequent contact and partnership with internal technical teams, along with the Microsoft teams to discuss support and requirements associated with new product or project launches. *Responsibilities:* · Provides third level support. Diagnoses and fixes the most complex system problems. Troubleshoots difficult operational problems and assists technologists who are less experienced. - Escalates problems to external vendor as necessary, ensuring prompt and accurate resolution. · Participates in developing the architecture for individual projects related to communication and collaboration systems. Uses frameworks developed by enterprise architecture and ensures that business solutions support enterprise architecture strategies. - Performs pre and post-installation verification. - Fulfills administrative tasks within the O365 portal. - Develops and continually improves procedures, standards and methods for team members and other colleagues. · Evaluates the operational characteristics and usage trends of installed systems and software by utilizing available tools to monitor and manage reliability, availability and performance. Works with those that support client applications to identify and resolve issues to maintain operating efficiency and work quality. *Qualifications: * - 3 – 5 years of experience in Unified Communications as an engineer - Demonstrated experience providing customer-driven solutions, support or service - Demonstrated experience as a technical lead. · Demonstrated experience designing and implementing Skype for Business and Microsoft Lync 2013 at a global enterprise scale. · Extensive knowledge of Microsoft vNext design and implementation. · Extensive knowledge of network design and configuration. · Solid knowledge and understanding of infrastructure architecture principles and frameworks. *Thanks and Regards,* *Manu Priya* *Sr. Technical Recruiter* *IDC Technologies* *1851 McCarthy Boulevard, Suite 116|Milpitas, CA , USA, 95035* *408-459-5794 [Direct] I manu.pr...@idctechnologies.com <manu.pr...@idctechnologies.com>* *www.idctechnologies.com <http://www.idctechnologies.com/>* *Note: **Due to high volume of calls, I may miss your call, email is the better way to reach me.* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
