*Title:* IT Technical Support Analyst *Job Location:* New Albany Ohio *Job Description:*
currently seeking an IT Technical Support Analyst for a position in Columbus, Ohio. This position is part of a team of technicians whose primary responsibility is to maximize IT’s Production availability and reliability by monitoring production and acting on alerts. The ability to meet or exceed established metrics and record work performed is key. Main duties include watching for incoming alerts, acting on alerts using established procedures, escalating when procedures do not resolve the alert and contributing to the Knowledge Base. Work load varies and often requires the ability to multi-task and work independently to manage time effectively. Qualified candidates must possess at least 2 years of experience supporting and troubleshooting Windows Desktop and/or Windows Server and have a general understanding of TCP/IP, DHCP, terminal emulation and internet concepts. Experience with ServiceNow work flow trouble ticketing system, Lotus Notes and Microsoft Exchange, UNIX and IBM/MainFrame, and BMC Patrol is a plus. Strong customer service attitude and good verbal and written communication skills are also required for the position. ITIL Foundation Certification, A+ Certification and Microsoft Office certifications are a plus so please indicate these skills on resume if you have them. This is a Night shift position (12 hour shifts) providing 24 x 7 coverage of the organization's Command Center in Columbus, Ohio. Minimal travel required for system work and training. *Thanks and Regards* *[image: cid:image001.jpg@01D0A762.A6EA2220]* *Chad* IT RECRUITER *Email*: *c...@technocraftsol.com* <c...@technocraftsol.com> *Contact*: *614-664-7632* *Yahoo ID / Gmail ID*: *chad.technocraft* *Website*: www.technocraftsol.com *Note: Technocraft Solutions LLC works with Direct Client’s and Preferred Vendors Nationwide. * *Your confirmation would means that you understand the level of Technocraft Solutions LLC association for the mentioned project and will not approach Technocraft Solutions LLC Client directly* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
