Hi,

Please find the below requirement and let me know your interest.


*Role : Incident Manager*

*Location: Minneapolis, MN*

*Duration : 12+ Months *


• Four year degree in the field of Information Technology Management or
Computer Science, Project Management, or Business Analysis or equivalent
work experience. (or equivalent demonstrable experience)
• ITIL certified (Foundation level at minimum)
• Familiar with IT Service Management tools, knowledge of ServiceNow and
Microsoft SharePoint greatly desired
• 2 or more years of working hands-on with all aspects of the System
Development Life Cycle.
Required Skills/Experience Requirements
• Other aspects of ITSM such as configuration management, release
management, event management are not mandatory but would be a plus
• Service Operation and Service Transition models
• Infrastructure design and implementation
• Test/QA methodologies
• Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint,
Access), MS Project and Visio.
• Experience at working both independently and in a team-oriented,
collaborative environment.
• Can conform to shifting priorities, demands and timelines through
analytical and problem-solving capabilities. Flexible during times of
change.
• Strong written and verbal communication skills; strong interpersonal
skills.
• Adept at conducting research into release-related issues and products.




*Thanks & Regards*


Sheshan Y. | SYSMIND, LLC
Technical Recruiter
Phone: 609-897-9670 x 2191
Email: shes...@sysmind.com
Website: sysmind.com
Address: 38 Washington Road, Princeton Junction, NJ 08550

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