*Hiring Now ................... Please Reply ASAP with your consultant resume to kanahiy...@consultingknights.com <kanahiy...@consultingknights.com>*
*Job Title : Service Now / Configuration Management AnalystLocation : Boca Raton, FL Duration : 6+Months ContractSummary:* This position will be responsible for implementing, configuring and maintaining CMDB by extracting information from multiple sources (BMC Remedy Atrium CMDB Database, Other repositories – DB, Excel). This will be done in compliance with the information technology infrastructure library (ITIL) V3 framework. This role owns the Configuration Management Database (CMDB) and works with the Customers to define and implement all mechanisms needed to ensure full control of the customer's Configurable Items. Maintain precise documentation and accurate usage of the CMDB. Assist in defining and registering of configuration items (CIs); the appropriate level of attributes, and relationships required to support IT Service Management (ITSM) processes. In addition, this position will be responsible for creating and publishing ITSM metrics reports on a period basis which includes the CPI’s, KPI’s and SLA performance. *Responsibilities* Support design, development, and implementation of CMDB with automated processes for gathering, populating, and maintaining CMDB data. Develop asset and configuration management standards, plans and procedures Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management Increase overall awareness of configuration management processes to the IT community and interested stakeholders Ensure data integrity and accuracy through the CMDB and that all data requirements are satisfied Define and perform on-going asset validation routines Gather functional requirements for reporting and work with technical teams to implement Collect, produce, report and provide dashboards for CMDB metrics and KPIs Capture and publish ITSM metrics, Key Performance Indicators (KPIs) and Critical Performance Indicators (CPIs) Provide knowledge, expertise and training on the use of the CMDB process and tool. Respond to annual audit requests related to CMDB *Regards, Kanhaiya JaiswalProfessional RecruiterConsulting Knights, Inc. Princeton |New Jersey |08540kanahiy...@consultingknights.com <kanahiy...@consultingknights.com> Phone: (609) 423-4355| Fax: (609) 228-5321www.consultingknights.com <http://www.consultingknights.com> * -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
