Dear All, If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP at *r...@sysmind.com <r...@sysmind.com> or rjsysm...@gmial.com <rjsysm...@gmial.com>*
*Title: Avaya Consultant* *Location: San Francisco, CA* *Job Description - Telecom* Key Job elements: • Has good understating of IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts. • Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services. • Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration. • Monitor and ensure availability of Contact Center and Enterprise Telephony applications. • Provide inputs for capacity management. • Has good understanding of ITIL process and perform Incident, Problem and Change management. • Perform Root Cause Analysis and perform procedures to eliminate the cause. • Maintain and contribute to troubleshooting knowledgebase • Perform trend analysis • Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications. • Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications • Continuously review/Update operational documentation for Contact Center. • Perform proactive monitoring, upgrade and patch management. • Assist implementation team for new configurations and projects by providing inputs from steady state perspective. • Identify appropriate support tool and recommend during implementation • Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps Product knowledge: • Avaya Communication Manger Core (ACM) and Gateway • Avaya Modular Messaging (MM) • Avaya One-X Portal • Avaya Session Manager (ASM) • Avaya System Manager (SMGR) and System Platform (SP) • Avaya Application Enablement Services (AES) • Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP) • Avaya Call Management System (CMS) • Nice voice logger • Avaya Aura Contact Center (AACC) • SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE). Other skills: · Excellent Technical leadership skills. · Strong oral and written communication skills with the ability to communicate at both a technical and business level · Excellent time management skills · Strong PC skills eg. MS Visio, Power Point, word, excel Educational Qualifications · Required: BE In Computer Science, Electronics and Telecommunications or Information Technology · Preferred certification: ACSS or ACE *Best Regards* *Raj Kumar* | SYSMIND, LLC [image: https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png] Phone: 609-897-9670 x 4002 Email: r...@sysmind.com LinkedIn: https://www.linkedin.com/in/rajka Gtalk: Composetext Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
