Re: [opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Vishwas Shashidhar
Great. Thanks again Jeff. I'll look into it. On Mon, Nov 25, 2013 at 6:39 PM, Jeff Gehlbach wrote: > On 11/25/2013 08:00 AM, Vishwas Shashidhar wrote: > > > I thought that was the best bet until I came across XmlRPC / Scriptd. > > > > Do these 2 options present enough details to create tickets

Re: [opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Jeff Gehlbach
On 11/25/2013 08:00 AM, Vishwas Shashidhar wrote: > I thought that was the best bet until I came across XmlRPC / Scriptd. > > Do these 2 options present enough details to create tickets based on > events? Certainly you could use those components to do a ticketing integration, but the Ticketer A

Re: [opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Vishwas Shashidhar
Thanks guys, Markus, Unfortunately, it cannot create tickets based on emails at the moment. I have a ReST API working for all the ticketing actions. Jeff, I thought that was the best bet until I came across XmlRPC / Scriptd. Do these 2 options present enough details to create tickets based on

Re: [opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Jeff Gehlbach
On 11/25/2013 05:50 AM, Vishwas Shashidhar wrote: > Is there any way to integrate opennms to one of my custom ticketing > engines? Sure. You'll need to implement the interfaces "Plugin" and "Ticket" in package org.opennms.api.integration.ticketing: https://github.com/OpenNMS/opennms/blob/master

Re: [opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Markus Neumann
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Am Mo 25 Nov 2013 11:50:15 CET schrieb Vishwas Shashidhar: > Hello, > > I understand that OpenNMS integrates with OTRS, JIRA and other ticketing > systems as of the current release. > > Is there any way to integrate opennms to one of my custom ticketin

[opennms-devel] Custom Ticketing Tool Integration

2013-11-25 Thread Vishwas Shashidhar
Hello, I understand that OpenNMS integrates with OTRS, JIRA and other ticketing systems as of the current release. Is there any way to integrate opennms to one of my custom ticketing engines? Regards, Vishwas -- Shape th