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*t...@raisertechnologies.net <t...@raisertechnologies.net>* . *Please let me know if you have any candidates for the following opportunity: * *Local candidates are preferred.* *Client: CIT Group* *Location: Portsmouth, New Hampshire* *Type: Contract 8 months/ Possible to perm * *Title: Business Analyst* *POSITION SUMMARY: * The Support analyst can be defined as a bridge between the business and the technology. They analyze business issues and request and either process them or define best team to act on them. *Some of the primary responsibilities can include: * - Ensuring a high level of customer satisfaction with various applications used by the firm - Providing technical support to end users, answering complex questions on function and usage of systems - Work on improving the current software with participation in different program or projects - Develop and maintain in-depth knowledge of the firm applications - Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied - Support testing of evolution and fixes - Work in the applications team to document users requirements and define solutions - Provide training and support for onboarding users or new team members on applications - Support IT audit being the single point of contact for auditors - Coordinate with business and IT to get information required during audits - Maintain a repository of all documentation required for IT audit purpose - Build a proactive and professional process for avoiding IT audit findings *REQUIRED SKILLSET: * - Strong organization skills - Good written and oral communication - Problem-solving, critical thinking and decision-making skills - Documentation and specifications: ability to create clear and concise documentation - Facilitation and Elicitation skills - Experience with Business Analysis tools and visual modeling - Bachelor’s Degree or Equivalent Experience Required - Experience with Agile methodology is a plus - IT audit experience is a plus - Industry / product expertise is a plus -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
