Hi, Hope You Are Doing Great :-) Title: Cisco ICM Analyst Location: REMOTE (Work From Home) Duration: 6+ Months
NOTE: !!Must Need GC & USC!! *REPLY ME AT:dayle.wil...@itbtalent.com <dayle.wil...@itbtalent.com>* What Project/Projects will the candidate be working on while on assignment? Catamaran VCC Migration and IVR Implementation Is this person a sole contributor or part of a team? Team If so, please describe the team? (Name of team, size of team, etc.) Catamaran Contact Center Services Team - reporting to Director of Contact Center Design & Delivery What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) ICM scripting AVAYA ACD programming Translate business requirements into technical specs Running / Creation of SQL queries Knowledge of CMS / Call Center Technology required What software tools/skills are needed to perform these daily responsibilities? Cisco, AVAYA, and internal proprietary tools What skills/attributes are a must have? CIsco ICM, AVAYA ACD What skills/attributes are nice to have? SQL Regards Dayle Wilson - IT Technical Recruiter ITBrainiac Inc. Direct : 201-448-4949 dayle.wil...@itbtalent.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
