Dear Partners, Hope you are doing well. Could you please go through the below job description and let me know if you have any suitable profiles.. Job Description SERS- SD2 Emerging (485862) 3 Months No Submittals after: 12/23/2016 Location: Harrisburg, PA
Service Desk 2 (SD2) - More than 3 years relevant experience, A+ certification preferred, additional certification may be required based on specific technologies. The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems. Role Description: • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. • Writes or revises training manuals and procedures. • Develops training materials, such as exercises and visual displays. • Trains users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. • Writes software and hardware evaluation and recommendation for management review. • Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. • Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system. • Escalates problems in accordance with defined procedures. • Assists users through problem solving steps • Uses technical databases to research problems, and talks with co-workers to research problem and find solution. • Tests software and hardware for troubleshooting and problem resolution. • Provides service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). • Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments. • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. • Provides accurate and complete answers to general use and administrative environment questions in a timely manner. • Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. • Communicates accurate and useful status updates. • Manages and reports time spent on all work activities. • Follows quality standards. • Able to work in a team environment • Completes assigned tasks. • Strong communication skills; both written and spoken. Skill Required / Desired Amount of Experience Tier 1 Helpdesk Experience Required 3 Years Promptly answer help desk phone Required 3 Years Promptly respond to help desk emails Required 3 Years Create ServiceNow incidents for all phone and email requests Nice to have 1 Years Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Required 3 Years Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Required 1 Years Point of contact for all printer repairs. Contacting appropriate vendor, follow-up and sign-off of repairs Required 3 Years Portable Technology administrator. Maintains quarterly portable technology re-assessment and up-keep of devices. Required 3 Years Maintains weekly McAfee non-compliance list to ensure all devices identified on the non-compliance list are updated as needed. Required 3 Years Maintain the agency mobile devices (updates, repairs, etc) Required 3 Years Perform agency computer repairs as needed Required 3 Years Install software/updates on agency computers as needed. Required 3 Years Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports. Required 3 Years Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment. Nice to have 1 Years Provide assistance with daily tape back-up procedure as needed Nice to have 1 Years Vinay Kumar - Talent Acquisition Executive *KCS* *(*Keshav Consulting Solutions) . 1000 Bearcat Way Suite 105 Morrisville, NC 27560. Direct : 919-278-7724 Email ID: vi...@keshavconsulting.com Website: www.keshavconsulting.com <http://www.google.com/url?q=http%3A%2F%2Fwww.keshavconsulting.com&sa=D&sntz=1&usg=AFQjCNF93qZrjxju58n9mZNX7wcFf5owTw> -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
