*Role: ServiceNow Developer/Admin* *Location: San Diego, CA*
*Duration: 12+ Months* *Role Description * • Implement and enhance ServiceNow platform and modules per business requirements. • Complete development, configuration and workflow administration to support business processes in the platform. • Provide day to day operational support and maintenance including planned maintenance outages. • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements. • Conduct unit testing and install new modules, releases and version upgrades. • Actively manages the life-cycle of the platform. • Monitor and fine tune application to achieve optimum performance levels. • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy • Act as a Tier-2/3 support for system 7x24x365 • Provides analysis of problems while working toward solutions to technical issues. • Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices. *Essential Skills* • Technical expert in ServiceNow with a minimum 5 years working experience as Administrator and Developer. • Experience building service catalog items and order guides. • Experience with implementing 2 or more ServiceNow modules: Incident Management, Problem Management, Enhancement Management, Release Management, Resource Management, PPM, Performance Analytics, and Change Management. • Understanding of ITIL v3 and its components. • Expertise in ServiceNow scripting including JavaScript and Jelly Script • Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc) • Understanding of Enterprise IT Architecture. • Strong analytical, problem solving, organizational and planning skills. • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners. • End user support including troubleshooting, root cause analysis and permanent resolution of system issues. • Ability to multitask and manage time effectively amongst multiple priorities. • Ability to communicate to all levels of end users, IS and Management staff. • Ability to work on a cross-functional team to design and implement scalable and sustainable systems. • On-call flexibility, including, unplanned and planned maintenance and outages • Demonstrated writing skills for creating run books, functional, design and configuration specifications *With Gratitude,* [image: Description: Description: Description: Description: unnamed] www.enterprisesolutioninc.com *Sumit Singh* *Enterprise Solution Inc.* *(* : *630-743-6210* *FAX: 630-206-1290* *: sumitsi...@enterprisesolutioninc.com * sumit.int...@gmail.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
