*Role: CMDB (Service Now) Consultant* *Location: Allendale, NJ*
*Essential duties & responsibilities: (detailed description)* • Define and embed industry best practices for ServiceNow, in collaboration with other global stakeholders (IS, Facilities, key users). Be a trusted partner for projects, events, enhancements, and ongoing support. • Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, elastic ITSM services. Be a thought leader in bringing in best practices and technology innovations and applying effectively change management to embed them. • Lead resolution of major / minor incidents involving ServiceNow as well as troubleshooting. • Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors • Manage migration process of custom development code to QA and Production farms and validate required documentation. • Participate as subject matter expert in architectural design, build, and deployment. • Define, document, and adhere to a governance model that stabilizes and protects the environment. • Manage reporting for auditing, usage, and performance statistics/metrics. • Maintain business services and Configuration Item relationships in ServiceNow • Perform day to day administration of ServiceNow • Report on Metrics using ServiceNow and Performance Analytics • Create and maintain our Service Catalog including approval workflows • Build reports, gauges, and home pages • Maintain business services and Configuration Item relationships in ServiceNow • Perform installation and testing of vendor-provided updates and new releases • Work with business users to identify and refine business requirements and workflows • Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. • Designing, configuring and customizing new applications and modules • Develop UI forms, fields, notifications, workflows and JavaScript server/client code • Maintain LDAP integration and user configurations • Maintain Service Level Agreement (SLA) and monitor SLA workflow • Search, populate, and customize the Knowledge Base • Manage minor enhancements to the system • Manage CMDB and help drive strategy around CMDB *Requirements* *Education & special trainings: Bachelor’s Degree in Computer Science, Computer Engineering, Computer Information Systems, or equivalent is required.* *Qualifications & experience:* • 5 years of technical support experience • 2 years of experience in ServiceNow System Owner • Knowledge of LDAP/Active Directory • Relevant IT Architecture experience • Experience with IT Service Management, Service Desk, and Change Management processes • Experience in web applications, networks, protocols and email (SMTP, POP3) • Basic understanding of ITIL v3 methodologies • Working knowledge of relational databases • Excellent customer service skills and a positive attitude • Ability to multitask and remain detail oriented • Ability to thrive in a fast-paced environment • Can work independently and is self-motivated Best Regards, *Sumit Singh* | SYSMIND, LLC Phone: 609-897-9670 x 2192 Email: sum...@sysmind.com Website: sysmind.com Hangout: sumit.int...@gmail.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
