*PLEASE RESPOND TO: duvalla.nar...@ivisionsol.com <duvalla.nar...@ivisionsol.com>*
*Hi Friends............* *ORACLE CRM - 1807* *McLean, VA LOCALS PHONE + FACE TO FACE* *6 + Months* Description: This CW position is responsible for providing operational support for the CRM System; including advanced user-centric application support, training and administration tasks to internal users in a fast-paced, highly complex, professional and demanding environment. *Duties: * CRM Application Support for CRM Users, responsibilities include (but are not limited to): * Provide front-line response to solve application access problems for users. * Monitor support email and record responses in call-tracking log. * Provide weekly status reports and analysis on a weekly basis. * CRM maintenance & general systems management (i.e. user login creation) * First level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitate escalation of the issues if needed. * Create and distribute targeted lists (email/report) to promote FRE programs. * Assist with the management CRM structure; the creation user-defined tables and fields in CRM and design of business processes. * Perform data loads as needed. * Provide CRM user training for co-workers during new user orientation or regarding new business function and processes. * Assist with the integration of third-party application integrations with CRM (e.g. Integrate with Lotus Notes (Fellows Consulting); Account plan automation (Oracle Consulting - in process); Create Dashboards (Oracle Consulting - in process); Consolidation and reporting of customer tasks and trends; Reporting that meets Freddie Mac format standards (iSolvIT); Data Cleansing (ActivePrime); Surveys (Clicktools). * Participate in the evaluation of E-marketing tool Eloqua as a follow on for automated marketing. * Deliver services of usage analysis, data import/export, user access, custom reporting for departments on an as needed basis. * Collaborate with I/T web development team to ensure data integrity and accessibility to our internal users, and stakeholders. * Assist departments with the development of requirements and business processes for new initiatives that require assistance; this includes requirements organization, planning monitoring and execution. * Maintain documentation of current business processes and workflows. * Assist in the design and maintenance of business intelligence dashboards to allow departments to the view business-critical data. * Conduct user acceptance testing as required for Oracle releases and internal system upgrades and new functionality. * Attend project working training sessions as needed to maintain a strong working knowledge of CRM systems designated for support. *2.Support / Provide training support for CRM applications and key functions: * * Assist with developing methods to optimize the use of CRM software application, key functions and other technology-related tools through the development and delivery of training assessment, programs and training tools. * Prepare materials including training curriculum, plans, user documentation and best practice procedures. * Provide user training at the individual and group level *3. Maintain effective user support relationships: * * Respond promptly to requests for support and service. * Log user issues to maintain and track common issues * Provide thorough follow-through support to users, stakeholder POCs and Project Managers. * Perform other duties as assigned. *4.Experience: * * Minimum of four (4) years of related CRM work experience * Experience with Oracle On-Demand Customer Relations Management (CRM) system, Microsoft OS and applications including Word, Powerpoint and Excel and Visio, security software, computer and software troubleshooting/maintenance, and basic Active Directory * Demonstrated ability to provide excellent customer service and to analyze application statistics to develop tactical improvement recommendations for the CRM usage and continued adoption * Exceptional organizational skills with proven ability to deal with changing requirements/priorities, provide follow-through, and manage multiple projects * Excellent written and verbal communication skills and application problem-solving skills * Ability to develop and maintain effective working relationships with team members, project teams, key stakeholders, and vendors * Basic technical writing skills and understanding of curriculum development and teaching techniques With Regards Duvalla Naresh Phone: 703.994.4545, Ext : 2057 | Direct Line : 703.595.2976 | Fax: 703.373.2975 e-mail : duvalla.nar...@ivisionsol.com | website: www.ivisionsol.com -- You received this message because you are subscribed to the Google Groups "Oracle-HRMS-India" group. 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