You should have flag on the ticket saying that ticket is closed, if you want
to reopen, a simple update would do the trick.
Raj
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Rajendra Jamadagni MIS, ESPN Inc.
Rajendra dot Jamadagni at ESPN dot com
Any opinion expressed here i
I am desinging a web base for user to open/update/close tickets using
oracle8i. My question is how do I setup to let user re-open a close ticket
for updating. I use SQL command "delete" to close ticket so the ticket
could not be re-open for updating. Please advise.
Thanks,
David
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Please see
