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Please reply to dsa...@vigiboss.com

Hi Partner

Hope you are doing great please send matching profile to the below
requirements from my Prime vendor. Thanks in advance.



*Role: Application Support *

*Location: MN
Duration: 10months +*



*Job Description:*



Provide *end user support* and timely issue resolution for *several
applications*.

*Responsibilities:*


Provide support and daily issue resolution.
Respond to help desk tickets within established service levels.
Work to research and document help desk tickets which become maintenance and
enhancement requests.
Provide a timely response to telephone and email requests from users.
Follow up with development group and product manager to identify and resolve
problems with the applications.
Maintain and update end-user documentation for the application.
Work with the Technology Training Group as needed to train end-users for
offices world wide, including the creation and update of training materials.

Provide timely communication to users and product manager regarding all
aspects of the products.
Responsible for setting up and maintaining user permissions.
Prepare monthly reports / indicators regarding user requests and performance
statistics.



*Please respond to this mail with updated resume along with below details of
your consultant.*

* *

*Name:*

*Current location:*

*Email ID:*

*Contact:*

*Visa status:*

*Rate: *


Thanks and Have a Nice Day
Deep Sagar
Sr. Technical Recruiter
Phone: 1 (774) 277 3300   Email:  dsa...@vigiboss.com
Fax: (508) 590-0307   Yahoo IM: deep2k1sagar
LinkedIn: http://www.linkedin.com/in/deepsagarreddy
VIGIBOSS Inc.,| 165 Main St, Suite 301 Medway, MA 02053

Vigiboss Inc is an Equal Opportunity Employer. Qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, ancestry, citizenship, disability, age,
military or veteran status, and other characteristics

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