Hi, Hope you are doing great
*Role :: **Avaya/IVR Consultant * *Duration :: 12+ months* *Location:: **Mountain View, CA* *Client:: Wipro* *JD:* Troubleshoot high level functional and technical IVR Issues. Coordinates in resolving highly complex software development issues that arise in production environments. Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture. Awareness on hardware, operating systems software, application programs, or network. Drives the Software Development Life Cycle (SDLC) concept and software development methodologies framework for structuring, planning, and controlling the process of developing an information system. Understands solution design for support and maintenance work for moderate to complex service environment. Responsible for multiple applications. Technical ownership of an application from troubleshooting analysis to resolve issues. Possesses and applies a comprehensive knowledge of one or more technical discipline /application programming and analysis. Expert to analyze and develop solutions to highly complex problems and offer programming solutions at an advanced level. Competent to work in all phases of applications programming. Possesses and applies an advanced understanding of the principles of applications programming. Thorough understanding of key business processes and ability to communicate and translate those needs to technical teams. Expert in trouble shooting and problem solving skills to resolve defects, incidents and problems. Advanced Problem solving skills to assess design alternatives and perform tradeoffs to determine designs or functionality that best meet customer needs. 3 years of IVR Support and Troubleshooting experience using Avaya Aura Experience Portal and AVP Infrastructure. Experience on Dialog Designer or Avaya Aura® Orchestration Designer Experience in IVR call flow troubleshooting & resolving issues related to integration with AES, CMS, CRM, CM Knowledge about the administration of Avaya VPMS, AAEP. Any database experience is desirable Ability to work in a team oriented and fast paced environment Ability to work with geographically dispersed teams Solid organization, problem solving, communication, and presentation skills. Thanks&Regards Abhay Tiwari Technical Recruiter Phone: 609-897-9670 x 2191 Email: ab...@sysmind.com Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 [image: gtalk.jpg]abhaysysmind [image: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80] -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
