Hi,

I have an urgent requirement mentioned below. If you find yourself
comfortable with the requirement please reply back with your updated resume
and I will get back to you or I would really appreciate if you can give me
a call back at my contact number.



*Position: Help Desk Consultant*

*Location: Cincinnati, OH*

*Duration: Contract*



*USC ONLY*

*Job Description:*



*Mode: F2F*





•         Should have 4-6 year experience in handling l1 and l2 help desk /
customer service operations

•         Should have exposure to overall business environment,
understanding of various risk – partner relationship

•         At least 3 year experience in professional firm will be an added
advantage

•         Follow up on outstanding requests and ensure timely resolution

•         Understand various application functionalities and support the
end users

•         Ability to work in a complex application landscape – navigating
and getting data from multiple sources

•         Experience in planning, execution, issue resolution, escalation,
and strong communication skills (verbal and written) and customer
management skills

•         Demonstrated ability to multi-task and work with a sense of
urgency.

•         Graduate (Any Technical)

*Rotational Shift*










*Praveen TiwariUnited Software Group Inc.. 565 Metro Place South. Suite #
110 Dublin, OH 43017 *

*Direct PH:*

*6144959222 ext 628Fax: 1-866-764-1148 praveen...@usgrpinc.com
<praveen...@usgrpinc.com>*

*Gtalk/Yahoo/Skype: praveentj101*

*www.usgrpinc.com <http://www.usgrpinc.com/>*

*Linkedin <https://www.linkedin.com/pub/praveen-tiwari/89/ab9/5a4>*

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