*Please sent your consultant on p...@innosoul.com <p...@innosoul.com>*
*Position:* *Help Desk/Production Support Manager with healthcare/ government Experience* *Location:* *Raleigh, NC (NCDHHS FAST)* *Duration: *12 months *Skill Required / Desired Amount of Experience* Solid knowledge and experience with browser based applications. Required 5 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Very good oral and written communication skills to effectively deal with all levels of the organization. Required 5 Years Solid experience leading a team. Required 5 Years Experience analyzing and projecting the needs of a team to ensure success. Required 5 Years Experience implementing and managing a help desk operation. Required 5 Years ("support manage*" or "supporting manage*") and (healthcare or health* or "health care") and (govern* or government or "govern ment") JD: This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as developing and maintaining all logistical facets of the Help Desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner. Tasks include development of procedures, revisions to current processes and procedures to increase productivity, routine analysis of metrics for all Help Desk levels, evaluation and management of staffing resources assigned to each Help Desk level and coordination and tracking of Help Desk issues escalated to the development team for additional analysis and resolution. Best Regards *Paul* *[image: http://www.telephoneart.com/animate/ringing.gif]* 518-504-0086 Email : p...@innosoul.com Linkedin :https://www.linkedin.com/pub/paul-k/49/a53/836 www.innosoul.com innoSoul,Inc. (An IBM Partner Company) NY Minority and Woman Owned Business Enterprise (MWBE) 24 Fairfield Ave, Albany NY 12205 Fax: 206-666-1776 -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.