A new Job, ID: 97298 <http://www.ejobsville.com/display-job/97298> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Cisco Support Engineer posted on 2014-01-20 12:27:17 Job Description:Hi, We are looking for *Cisco Support Engineer in GA *kindly go through the below job opening and let me know your interest. Please send resume in word format along with pay rate details. *Job Title: Cisco Support EngineerDuration:14 Months ContractLocation: ATLANTA, GAClient: AT&T* *Local To GA* *Job Description:* *STANDARDIZED JOB DESCRIPTION * *Receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the Engineer Service Assurance division * *Performs installation, operation, configuration, customization and usage of assigned products * *Responsible for receiving and working trouble and change tickets according to specified time frames* *Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures* *Education * *Bachelors degree in Engineering – CS/EE or equivalent experience* *5-8 years experience in CISCO technical support * *2-3 years experience in CISCO ICM, Cisco CVP, Cisco IOS Voice Gateway, Cisco Call Manager, Cisco TAC procedure* *Experience in Cisco IPIVR/QM, Cisco UCCE Enterprise and Express, Cisco WIM/EIM, VXML and Studio, ACEM Session Border Controller is desired* *Linux/Windows OS, MS Office suite, MS Visio * *=============================================== * *This is premarily a CISCO based assignment * *To be considered QUALIFIED for this assignment submitted candidates MUST have: * *Expert level experience supporting Voice Gateway, routing protocols(BGP)and strong knowledge of CISCO Call Manager and CISCO Cube-SP.* *Resolving fault conditions on voice services remotely or customer site.* *ACTIVE CCNP - CCVP certifications OR equivalent exp. Would ideally like both certifications but will take one - IF CERTIFIED - Please provide ACTIVE certification number in supplemental area. * *Familiarity with CISCO HCS/UCS * *Familiarity with CISCO VOSS * *Familiarity with VOIP, TCP/IP * *Knowledge of SIP Protocol & ALU would be a plus.* *Creative, self motivated and ability to work with little guidance. * *Must be willing to work flexible hours 24X7 shifts Must be organized, thorough and able to effectively manage customers and internal process Willingness to manage after hours escalations on a rotational basis* *Ability to understand and articulate technical information in a simple, concise manner * *Previous experience as a Call Manager would be helpful. * *Submitted candidates must have demonstrated experience and truly worked in the trenches. * *DESIRED: * *ACTIVE - CCIE certification Voice(SIP, CUCM, H323) (if certified place in certification number in supplemental area Will consider candidates currently not in Atlanta but candidate must know this assignment is based on Atlanta (not a remote) and will be required to move to Atlanta within 2 weeks of assignment offer. * *Must be able to work in a fast-paced environment. Must be customer focused and willing to interact with customers to address issues/concerns or inquiries associated with their Unified Communications Voice Services. * *Required Certifications: * *Certification One: CCNA * *Certification Two: CCNP * *Skill Experience Need * *1) CCNP ACTIVE Certification Expert Required* *2) CCIE Intermediate Desired* *3) CCVP ACTIVE Certification Expert Required* *4) Flexibility 24X7 Expert Required* *5) CCNA Voice Expert Required* *6) Exp. complex VOIP/dial Plan Expert Required* *7) Communication skills Expert Required* *8) VOIP Expert Required* *9) CAll Manager experience Expert Required* *10) Tier 2.5/3 experience Expert Desired * Salary: Open Click here to view full job description and apply<http://www.ejobsville.com/display-job/97298> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/groups/opt_out.
