POSITION :- Front office trade floor Application Support
LOCATION :- NYC,NY(LOCAL)
START DATE :- IMMEDIATE.
INTERVIEW :- IN-PERSON(F2F)
Job description:
· Front Line Business Support – Ultimate accountability to users of their
issues
· Back end system maintenance and support
· Working within the team to understand the issues that impact the users
and the services and work towards improving the service delivery to the
users.
· Leading technical investigations
· Incident Management/Problem Management and Change Management across the
area.
· Involvement in the development and maturity of the incident, problem and
change management processes in the area
· Understanding escalation paths for each application / issue – working as
one with the global app team and L3 escalation
· Awareness Building and Training - group courses for all levels of
employees, Desk-side, telephonic/electronic
· Documentation Management, ongoing development of ’Tip Sheets’, training
manuals, Administration documentation, escalation guides etc
· Coordination of Sharepoint site for Projects being lead in the region
· Understanding of the various business areas and their usage of systems to
ensure concise assistance and feedback to the users.
· Presence on Sales and IBD floors allowing face to face support where
possible in each region
· Engagement with BTB and projects teams to deliver services and changes to
services in a controlled manner
· Engagement with Service Control to ensure services KPI are tracked and
managed effectively.
· End to End Management of the service delivery function for Sales IT
services.
· Business Continuity Management to ensure services are available for
various failure scenarios.
· Help manage services to defined SLAs
*Thanks and Regards,*
*Ishant*
Sr. IT Recruiter
*Email*: *ish...@technocraftsol.com* <ish...@technocraftsol.com>
*Contact*: *614-664-7813*
*Yahoo ID / Gmail ID*: *ishanttechnocraft*
*Website*: www.technocraftsol.com
*Note: Technocraft Solutions LLC works with Direct Client’s and Preferred
Vendors Nationwide. *
*Your confirmation would means that you understand the level of Technocraft
Solutions LLC association for the mentioned project and will not approach
Technocraft Solutions LLC Client directly*
--
You received this message because you are subscribed to the Google Groups
"Oracle-Projects" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to oracle-projects+unsubscr...@googlegroups.com.
To post to this group, send email to oracle-projects@googlegroups.com.
Visit this group at http://groups.google.com/group/oracle-projects.
For more options, visit https://groups.google.com/d/optout.
