Hi, Please share your consultants resume at *sharad.ya...@contech-it.com*
*Contract Position* *Must have Help-desk Management Experience* Position: IT Project Manager *Position Type: Contract* *Location:* LENEXA, KS *Primary Responsibilities* - • Monitor and Triage all active service requests including assignment of resources and escalation of issues according to severity and SLA • Provide 2nd and 3rd Level IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware and Citrix • Dispatch resources to client site as needed for problem resolution and/or scheduled maintenance • Document, Monitor, Enhance and Optimize the Following: o Company Processes & Procedures o Incident Reporting, Management and Remediation o Change Management o Daily, Weekly, Monthly, Quarterly, Annual Service/Process Checklists o Daily Monitoring and Weekly Reporting of KPI’s for the Support • Establish, document and maintain IT Service standard process and operating procedures • Provide technical support and services at the network level: WAN and LAN connectivity, routers, firewalls, and security • Support Remote access solution services: VPN, remote services, and Citrix • Perform regular system documentation and systems/services review and make recommendations to clients based on needs, budget and results desired • Frequent communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Improve customer experience, service and satisfaction • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs Thanks *Sharad* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
