*Dear,* *Hope you are doing well…..*
*Please send resumes to r...@hclglobal.com <r...@hclglobal.com>* *ROLE* *Sr IT Technical Manager* *LOCATION* *Atlanta GA* *DURATION* *LONG TERM* *RATE* *DOE* *CLIENT* *DIRECT* *INTERVIEW TYPE* *Phone* *State Experience Highly Preferred* *U.S. Citizens and those authorized to work in the U.S. are encouraged to apply* *Note: For H1 While submitting I need consultant I 797 OR ID Proof.* *Program Leadership* · Supervise the work of assigned staff including the full scope of human resources functions such as but not limited to, employment, training, conducting performance evaluations and recommending disciplinary action(s) · Provide oversight for all aspects of technical services including networking, system administration and IT services · Implement the strategic plans, defining short and long-range program goals to support state-wide technology objectives, policies and procedures and management priorities. · Oversee the administration and monitoring of current and future IT systems, servers, storage, databases, applications and network and telecommunication services in accordance with IT standards, including service and operational level agreements, and best practices. · Research, resolve and respond to end user issues/problems/questions received via e-mail, telephone calls or web request forms in accordance with current standards and SLOs. · Incident and Service Request Management: Quickly identify problems within the enterprise and record the details of the issue in the incident management system. Provide appropriate escalation of requests if needed. · Change Management: Assist in change management processing for record and support the change management protocols. · Ensure highest level of Service Delivery functionality and coverage during core business hours and outside of business hours as needed. · Maintain environment compliance with industry standards and SLAs including data security, reliability, monitoring/alerting, disaster recovery and business continuity programs; · Perform complete incident management by tracking and monitoring technical issues to ensure a timely resolution and full requestor follow-up. · Create quality support tickets to ensure proper information has been gathered and documented, appropriate approvals obtained, ticket statuses updated and routed to the proper support teams if required. · Deliver project and operations activities at pace, to scope and quality expectations · Contribute to project plans specifying goals, strategy, scheduling, identification of risks, contingency plans, and allotment of resources for each phase of the project · Leverage internal groups to escalate, prioritize and resolve problems in a timely manner for the end users. *Unit Oversight and Direction* · Establishes best practices for standard builds of laptops and desktops, ticketing system for submitting requests, and system reports · Drive the tactical design, capital procurement, and implementation of each phase of the roadmap while maintaining high performance/throughput and continuous system availability · Oversee the implementation of the strategic vision including engaging with customers and key stakeholders and maximizing the efficiency and effectiveness of government services through the innovative use of technology. · Serve on the executive management team to establish enterprise strategic direction and policies; identify areas of opportunity for improved productivity and efficiencies by maintaining a high level of technical and management knowledge. · Provides after hour support for planned maintenance, performs on-call emergency support services and patching when required Thank You, Warm Regards, Mani Technical Recruiter HCL Global Systems Inc. Desk: (248)473-0720 Ext: 157 Email: r...@hclglobal.com Web: http://www.hclglobal.com *Certified Minority Business Enterprise (MBE)* ___________________________________________________________________ DISCLAIMER: This message is intended only for the addressee and may contain confidential, privileged information. If you are not the intended recipient, you may not use, copy or disclose any information contained in the message. If you have received this message in error, please notify the sender by reply e-mail and delete the message. -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
