Senior Salesforce.com Administrator *Location: Charlotte NC*
*Duration: 5 – 6 months* *Rate: $53* *Interviews: Skype (Locals highly preferred)* This position will be responsible for the detailed analysis, build and deployment of Salesforce.com changes to support multiple SalesForce instances. Work with business partners IT and management to identify practical CRM solutions to business problems and deliver innovative, high quality solutions using SalesForce. Ideal candidate will have strong Salesforce.com enterprise business application configuration, customization and integration experience, and will be responsible for the administration and ongoing support of multiple SalesForce instances and other technologies related to SalesForce. Excellent verbal and written communication skills are required for this position as is a strong attention to detail and an ability to build relationships with all levels within the organization. Profile and Job Responsibility · Operates as primary system administrator and application configuration expert for SalesForce.com CRM. Lead development, testing, user acceptance testing and deployment releases into production for all configurations, customizations, integrations and data changes that include but are not limited to the following activities: o Document detailed requirements, business processes, security access matrix, data and integration designs o Develop consensus for solution, and recommend alternative solutions to meet requirements o Complete impact analysis, estimates (LOE), and contribute to change requests prioritization and release planning o Identifies specific business requirements as communicated by a sponsoring business area, including cross-referencing requirements articulated by multiple business area. · Diagnose and propose resolution for Salesforce.com issues that include configurations and customizations, integrations, data loads, security access, workflows and triggers, reports and dashboards. · Creates, develops and maintains user roles, security profiles, workflow rules, permission sets, sharing rules and other system configuration options. · Works with the Salesforce support team, business and IT management to design and develop strong relationships with user groups to support user adoption, ensure proper use of SalesForce and productive growth and change around the application and corresponding business processes. · Conducts research on the best practices and industry/functional trends. Stay abreast of SFDC release changes, advise the Salesforce.com support team and business SuperUsers on impact to production, potential updates that might benefit business instances · As application Subject Matter Expert, assist Sr. Business Analyst and Product Managers in prioritizing change requests and planning releases that meet requirements and drive highest business value · Lead both project and on-going support/maintenance activities related to SalesForce.com and other related application systems. · Develops in-depth knowledge and proficiency of supported business areas and engages business partners in evaluating opportunities for process integration and refinement. · Manage ad-hoc data loads and data quality, including assisting in importing of lead, contact or account data. · Creates reports and dashboards for users and the management team. · Trains new end users on the application and trains existing users on new features. · Participates in cross-functional teams that address strategic business issues involving CRM operations. · Escalate issues to SalesForce.com technical support as required. · Manage duplicate entries in system. Work with SuperUsers and production support to remove them. · Manage development, QA and other testing sandbox environments. Qualifications · Bachelor’s degree (preferred Computer Science) · 5-8 years of experience implementing and supporting Salesforce.com Sales/Service cloud with Enterprise edition or higher in a mid to large organization · Salesforce.com Admin 201 Certification is required, Admin 301 preferred. · Expert-level skills with Salesforce.com configuration including creation of standard and custom objects and fields, security model, single sign-on, identity management · Experience with Salesforce.com customization (Apex, VisualForce), and integration (WS SOAP/REST, Mobile), and middleware integrations with other enterprise applications. · Experience in moving configurations, customizations and code between development and lower sandboxes, and deploying to production environment. · Experience with enterprise integration tools, DataLoader and extract, transformation and load (ETL) tools (Jitterbit, Informatica, CastIron, Tibco, etc.) · Experience with data structures, data modelling, db schema is required. · Comfortable adapting to shifting priorities, demands and timelines in a fast paced environment · Flexible and organized team member with strong strategic and analytical skills. Detail-oriented, creative and effective communicator with an appropriate sense of urgency. Have the desire and ability to learn new skills particularly technology. · Strong written and oral communication skills, strong interpersonal skills. · Demonstrated understanding of SDLC, with recent Agile development methodology/Scrum experience is preferred · Understanding of project management practices and deliverables, including the ability to create action plans & resolve obstacles to achieve deadlines. · Demonstrated ability to create a positive and professional business relationship with technical and business stakeholders at all levels. · Ability to work independently in a fast paced environment is critical. · Experience with other CRM (Siebel, MS Dynamics) is a plus. · Experience with Knowledge Management Systems either SalesForce or other i.e. Moxie is a plus. · Experience with Financial Industry is a plus. *Thanks and Regards* *Shweta Ojha* Technical Recruiter | Sage Group Consulting 3400 Highway 35 S,Suite# 9,Hazlet, NJ,USA 07730 *Direct*: 732-784-6492 | *Email*: so...@sagetl.com *Gtalk*: sojha1290|*Yim*: ojha1290 -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. 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