*Project Manager*
Location: Owings Mills, MD Duration: 6 months *Responsibilities:* *- Work with Enrollment, Billing, Service and Operations *Tech support leadership to review cases, appropriate actions. - Facilitate daily meetings with internal cross functional teams; ensures all incoming cases are logged in escalation db and research is immediately conducted. - Facilitate/support meetings with External Exchanges to review and update cases. - Where gaps or issues are discovered in current processes, ID and work with teams to implement process improvement solutions to address. Also update training documentation as necessary. - Monitor input email box; ensure all cases are appropriately logged on tracker. - Respond to internal originator with final case disposition. *Requirements:* - Solid business understanding of enrollment, billing and service functions (including enrollment and billing reconciliation and automated enrollment), preferably in the Consumer/Individual market segment. - Excellent communication, facilitation and leadership skills. Candidate needs to be able to drive case resolution through entire life cycle/multiple internal and external teams. Also needs to clearly communicate status of cases to internal and external partners and Executive management. - Needs to be able to liaise well between business SMEs, leadership, project, technical and training teams and work well with different personalities and work styles and in an independent fashion. - ACA/Healthcare Exchange experience preferred. - Possesses an understanding of healthcare industry and uses this knowledge to bring solutions to business groups in order to enhance the enterprise’s competitive edge. -- *Thanks & Regards* *Raman M* *REASONSOURCETECH.* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
