*Dear Professional,
I recently came across your resume posting on the internet and was
wondering if you are still available or interested in hearing about other
career opportunities? Below is a job description I would like to discuss
with you.Please email me a word version of you resume along with the best
time and number to reach you at.
*
*******(Need only GC and US Citizen)*******

*Immediate need a QA with Healthcare - MA
*
*Job Title     :   QA with Healthcare
Location     :   Boston, MA
Duration     :   12+ Months contract*

*Support end users
Understand end user challenges and provide empathy
Capture thorough, detailed documentation into a central database about end
user support issues
Provide continual communication with end users throughout the issue
resolution process
Represent the needs of the end users during internal meetings
Partner with the Product Manager to own the set of all open issues and
facilitate prioritization and resolution processes
Coordinate all activities needed to resolve end user tickets *

*Troubleshoot technical issues
Research and fully understand all aspects of an issue
Document the issue and impacts diligently
Identify the root cause across software, hardware and/or network, liaising
with any necessary technical resources
Escalate for additional technical troubleshooting as needed
Ensure that resolution is reached *

*Provide quality assurance through testing
**Work as part of a team to plan appropriate testing for software releases
and production changes, ensuring that highest areas of end user risk are
addressed
Partner with technologists to help expedite testing at the earliest
possible point during the change lifecycle
Author and execute test scripts
____________________________
Thanks,
Jeff Owens - Staffing Manager
D:609-935-3773*103
E: **jeff.ow...@itbtalent.com* <jeff.ow...@itbtalent.com>

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