Network Voice L3

[Harshit Mittal]

*Please send me your profile only -   harshit.mit...@themesoft.com
<harshit.mit...@themesoft.com>*

*NO OPT/CPT please.*

*Need genuine experience with good communication/confidence skills*

Hi ,

I have an urgent requirement with one of my clients, details given below.
If you find yourself suitable for the position, please send me your latest
updated resume along with contact details. Please include your employer
details as well.

*Title : Network Voice L3*

*Location : Chicago, IL*

*Duration : Long Term*



·              8-10+ years of Hands on experience in Cisco Call Manager,
Voice gateways & Unity Connection voice mail services.

·              Hands-on experience on CUCM & Unity Connection version 8.x &
9.x

·              Have clear understanding on VOIP protocols like SIP, H.323
and MGCP

·              Hands-on experience on Cisco c series and B series server
along with Esxi 4.0 or 5.0

·              Feature configuration experience like Jabber, SNR, Presence,
hunt groups, Hunt pilot, Voice mail boxes, TAPI.

·              Understanding of CUCM, gateways & Unity connection prevent &
maintenance & backup/restore producer.

·              Have clear understanding on Telecom infrastructure protocols
like ISDN and analog signaling.

·              Contact Center express 8.x or 9.x deep understanding of
scripting, Agent, Skill, team configuration etc.

·              Understanding of Cisco Emergency Responder, Collaboration
endpoints – Jabber, IM&P

·              Have clear understanding about UCCX historical & online
reporting.

·              Have clear understanding about CAD and Finesse agent desktop.

·              CCNA – Collaboration

·              CCNP – Voice/Collaboration

·              Excellent troubleshooting skills. Must be able to quickly
identify and resolve network related issues in smallest possible time.

·              Answer any questions related to design and architecture
while on P1 Bridge.

·              Must be able to participate and represent the team in Change
and Incident management meetings.

·              Excellent communication and presentation skills.

·              Coaching analysts for correct routing of tickets, capturing
critical information

·              Open for 24x7 availability

·              Excellent leadership skills.

·              Should have good knowledge of ITIL Processes awareness and
adhering

·              Possess outstanding interpersonal and teamwork skills

·              Should have experience on Gateways.

·              Work with Third Party Providers to assist in Problem
resolution of telecommunication Problems.

·              Report on Telephony Problems within established time frames.



*KEY TECHNOLOGIES: *



·              CUCM 8.x & 9.x, 10.5

·              Cisco Unity Connection 8.x & 9.X.

·              SIP, MGCP, CUBE & H323 gateways.

·              UCCX 8.x and 9.x, CAD and Finesse.

·              Scripting knowledge of UCCX/ Cisco Emergency Responder

·              Understanding of UCCX integration with logger, WFM, Email
integration etc.





*Thanks & Regards*

*[image: http://www.themesoft.com/wp-content/uploads/2014/02/TS-Logo-1.png]*

*Harshit Mittal  || Technical Recruiter *

*| **harshit.mit...@themesoft.com* <harshit.mit...@themesoft.com>* | *

-- 
You received this message because you are subscribed to the Google Groups 
"Oracle Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to oradev+unsubscr...@googlegroups.com.
To post to this group, send email to oradev@googlegroups.com.
Visit this group at https://groups.google.com/group/oradev.
For more options, visit https://groups.google.com/d/optout.