Greetings,
I am looking for *Salesforce.com (SFDC) Consultant *for one of our Premium Clients. If you are open to job market for *East Coast, Hanover - Baltimore Area - MD *and matching to below mentioned skills then please reply to this e-mail with below mentioned information and your most updated resume. Please mention the good time to reach you to discuss more on this opportunity *Role:* Salesforce.com (SFDC) Consultant *Duration:* 12 Month(s) *Location:* East Coast, Hanover - Baltimore Area – MD *Primary Qualifications* - Salesforce.com (SFDC) professional should have overall 8-10 years of IT Experience with 3-4 years of SFDC experience, who is currently playing an analyst role on Production Support environment. - Should have hands on experience of Sales Cloud, Force.com, Data.com and Chatter - Knowledege and Siebel Experience a plus - Should have high level Oracle Database Knowledge – should be able to write PL/SQL Script for data validation - Able to absorb\learn and adapt new technologies and features quickly. - Experience in on-call support rotation for production support that require 24 X 7. Weekend or off hours work could be possible - Familiar with Support tools for incident management- CA Service Desk knowledge a plus - Experience working in accordance with a tightly controlled change management environment - Excellent follow-up, analytical and problem-solving skills - Strong teamwork skills, having the ability to work effectively with a variety of people, with varying backgrounds, at all levels of the organization and globally - Ability to acknowledge, communicate, escalate and resolve problems with minimal supervision Role Description - Provide routine technical support for SFDC - Supporting and troubleshooting Production issues - Managing and maintaining operational and support documentation - Ability to effectively communicate written and verbal to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with production systems. - Ability to work in a team environment and serve as the bridge between the operational and technical areas - Ability to communicate effectively throughout the organization - Demonstrate proficiency in simultaneously managing multiple priorities and assignments *RESPONSIBILITIES:* - Monitor ticket queues and resolve incident tickets based on ticket priorities. - Liaison between functional users and technical support staff to ensure the system is meeting the business needs of the organization. - Facilitate requirements gathering and documentation efforts. - Gather requirements, design and test solutions to production fixes and enhancements per client specifications. - Document functional use test cases and scripts. - Identify, document and escalate risks and issues. - Develops, coordinates and implements plans to test business and functional processes during system development and quality assurance testing. - Adhere to expectations and timeline for deliverables. - Prioritize and assign tasks for offshore functional and technical analysts. - Prepare and issue requested project status reports covering all assigned pending and current project activities. - Ensure compliance with the management process and procedures to ensure changes to production environment are implemented in controlled manner with applicable testing and approvals. Provide weekly status reports *Personal Characteristics: * - Strong written and verbal communication skills - Ability to foster and maintain strong working relationship with client management and SME's - Self motivated and strong work ethic - Ability to learn quickly - Ability to multi-task and priorities duties - Ability to problem solve high pressure issues - Enjoys a challenging yet rewarding environment - Education: Requires a bachelors degree or equivalent and 5 years of relevant experience - 50% Monitor, respond and resolve incident tickets and queues. - 50% Gather requirements and develop functional design documents Thanks and Regards, Chathurya 443-982-9928 Paradigminfotech 8830 Stanford Blvd, Suite 312 Columbia, MD 21045 recruit...@paradigminfotech.com // *www.paradigminfotech.com* <http://www.paradigminfotech.com/> The best way to reach me is via email Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. 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