Re: [otrs] Conditional autoreply possible?

2019-11-06 Thread Florian Edlhuber
Hi, 06.11.2019 14:37 - Ralf Hildebrandt schrieb: > We have queues where autoreply is activated. > But we don't want to reply to vacation autoresponders and the like. > Is that possible? you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES but then you'll lose the mail. This is

[otrs] Conditional autoreply possible?

2019-11-06 Thread Ralf Hildebrandt
We have queues where autoreply is activated. But we don't want to reply to vacation autoresponders and the like. Is that possible? Ralf Hildebrandt Charité - Universitätsmedizin Berlin Geschäftsbereich IT | Abteilung Netzwerk Campus Benjamin Franklin (CBF) Haus I | 1. OG | Raum 105