Re: [otrs] Conditional autoreply possible?

2019-11-10 Thread Matthias.Terlinde
this situation. > > Check your communication log and try to use the otrs.Console.pl command > to check the mail sending queue and/or delete it. > > Check your local syslog and mail log, too. > > regards > Florian > > -- next part -- > A

Re: [otrs] Conditional autoreply possible?

2019-11-06 Thread Florian Edlhuber
Hi, 06.11.2019 14:37 - Ralf Hildebrandt schrieb: > We have queues where autoreply is activated. > But we don't want to reply to vacation autoresponders and the like. > Is that possible? you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES but then you'll lose the mail. This is

[otrs] Conditional autoreply possible?

2019-11-06 Thread Ralf Hildebrandt
We have queues where autoreply is activated. But we don't want to reply to vacation autoresponders and the like. Is that possible? Ralf Hildebrandt Charité - Universitätsmedizin Berlin Geschäftsbereich IT | Abteilung Netzwerk Campus Benjamin Franklin (CBF) Haus I | 1. OG | Raum 105