Hi all ! I am wondering if it is possible to configure OTRS to deal with two different URL ? For example, I installed one OTRS server on www.otrs.example.com<http://www.otrs.example.com> and I would like to use the same OTRS service on www.ticket.example.com<http://www.ticket.example.com>.
I would like to be sure that customers dealing with www.ticket.example.com<http://www.ticket.example.com> won’t be annoyed by links pointing to www.otrs.example.com<http://www.otrs.example.com> in the replies. First of all, I created two distinct queues. Then, I created two distinct groups both for agents and customers. I created two distinct email addresses (both for receiving and sending). I can add a DNS entry to point to the public IP where my OTRS server is hosted. But, can I configure OTRS to deal with those two DNS entries/URL ? Thanks, [cid:image001.png@01D49953.9A536940] Egareg JAOUEN Ingénieur Recherche&Développement Tel : +33 2 31 35 34 81 │ egareg.jao...@elitt.com<mailto:egareg.jao...@elitt.com>
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