As far as I assume the mechanism :
The sender is not informed if you don't activate the "inform sender" box.
The check box is ticked by default when you open the "inform sender" form.
I never open the "inform sender" form when I merge tickets and senders are
neither emailed nor notified.
Hello List,
after Updating to OTRS 6 the "Inform Sender" Box is ticket by default
if i merge tickets.
How can i disable (uncheck) it by default?
Cheers,
Mario
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
