Thanks for your answer.
Indeed, the reason was a postmaster filter. I wonder, why it worked anyway ...
And I think this is potentially a very basic problem:
Postmaster filters are executed for every incoming mail on a postmaster
account. Say we have a postmaster filter1 for "to: user1" and
Hello,
You can achieve that by creating PostMaster Filters for each account and
setting some attributes to the ticket when it is created. I believe it
should work by default anyway, but if you want that to happen and it does
not, then try with the postmaster filter. Few months Ago, my team and I
Hi, using 5.0.39.
When someone sends a request to 2 mail addresses connected to PostMaster Mail
Accounts, otrs creates only one ticket in one queue. As the request must be
handled by two different teams in different ways I need to be created a new
ticket for each mail address in the
