Am Dienstag, den 21.02.2006, 08:54 +0100 schrieb Alexander Scholler:
Hi Peter,
I think you have to set OTRS to use UTF-8.
But take care - it only works fine after having done some patching,
because UTF-8-support is yet not 100% implemented in OTRS.
See mailing archive (english german) and
Hi Peter,
I wonder about this possibility.
But regard the following questions:
What about the co-existence of special german and russian charaters?
How do you search for müller within the russian GUI?
If you found it, how is müller displayed within the russian GUI -
I think it's not possible
Hi Mike,
I have been trying to workaround the same problem.
The issue is that images will not be rendered within a CGI directory.
If your set your ScriptAlias to the domain's root '/', the alias '/otrs-web/'
becomes a subdirectory of the CGI directory.
I run OTRS in a subdomain (i.e.
Mike Conigliaro wrote:
can someone who has this working please post their
/etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to
execute fine by adding the line:
ScriptAlias / /opt/otrs/bin/cgi-bin/
but once i do this, all the images stop working, because the next line
stops
Hi,
we have serious problems with sending mails through the agent with
attachements.
After composing such an mail, the webpage is reloaded for several minutes.
Sometimes, the mail is sent (correct or with corrupted attachment),
sometimes it isn't (no logging on system log).
What is your
Dear all
I have installed OTRS 2.0.4 on Debian. I can login as [EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate object method new via
Hi Oliver,
I used a 'New Customer' option too, but just allowed users to manually input
information in to OTRS rather than autopopulated from our database.
It sounds like you want to go down a similar road and have a database table
holding all your customers - which you could add to via OTRS.
Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as
[EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the
System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate
Thanks for your feedback Nils.
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not installed -
everything else fine. So I installed libxml-parser-perl 2.34-4, re-ran
otrs.checkModules and all OK.
I get one step further now in System, SysConfig page.. However, as with Misc,
Package
Oliver Buckie wrote:
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
installed - everything else fine. So I installed libxml-parser-
perl 2.34-4, re-ran otrs.checkModules and all OK.
That should help, yes.
I get one step further now in System, SysConfig page.. However, as
Oliver,
Try:
'cd /'
'find . -name otrs'
This should return the relative path from your Present Working Directory (PWD)
HTH,
Graeme
Oliver Buckie wrote:
Silly question, but how do I know what my OTRS home dir is. This is a default
Debian install. I believe it to be /usr/share/otrs 'coz
Silly question, but how do I know what my OTRS home dir is. This is a default
Debian install. I believe it to be /usr/share/otrs 'coz that's where my Kernel
and other sub-dirs are.
su - otrs;
cd;
pwd;
Regards,
Richard
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OTRS mailing list: otrs -
tach,
zum Rest kann ich nix sagen, aber bevor du
In der Datei defaults.pm habe ich folgende Modifikationen
vorgenommen:
machen tus, solltest du vielleicht doch noch ein wenig
Zeit mit der Doku verbringen,
respektive dich fragen warum die datei wohl heisst
wiese heisst ;-)
Hallo,
ich habe das letzte OTRS auf einem managed server
installiert, auf dem ich keine Rootrechte habe. Ich
habe die Komponenten manuell installiert und auch die
Cronjobs etc. eingerichtet. Soweit scheint es auch zu
funktionieren, aber an zwei Stellen bekomme ich
Fehlermeldungen, mit denen ich
Hallo,
kann mir bitte einer war sagen zur
Hardwarevorraussetzung für OTRS, so Erfahrungswerte (ungefähr
reicht):
19" oder PC / CPU / RAM / OS / SPACE pro Jahr und
User oder Agent / HDD-TYPE+Speed /
Und evtl. Backup Methode...Wurde schon mal ein
Backupgebraucht, wenn ja wieso..Hardware
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