On Wed, Jan 21, 2009 at 11:22 PM, Mikael Kermorgant
mikael.kermorg...@gmail.com wrote:
Now, I have :
* a queue for our IT staff (10 agents), let's call it ITqueue. It belongs
to group IT.
* 300 customers in our ldap backend, which all belong to group Clients
(
Hello,
I've setup the customer backend of our otrs 2.2.4 to be in ldap.
Now I face a problem to get a coherent view from the user point of view,
because John Doe's mail tickets are associated to john@example.com but
when he logs into the web interface, he's authenticated as jdoe.
I've now
On Tue, Jan 20, 2009 at 11:34 PM, Mikael Kermorgant
mikael.kermorg...@gmail.com wrote:
On Tue, Jan 20, 2009 at 11:28 PM, Mikael Kermorgant
mikael.kermorg...@gmail.com wrote:
Hello,
I'm still trying to figure out how to get things working the right way but
there's no much progress :
Hi,
I recently moved my email to google mail apps. That's all fine but I
did not remember that google mail only
does SSL POP3 and IMAP. So the standard PostMasterPOP3 will not work.
I am using OTRS 2.2.6.
So I took the following steps.
1) Installed fetchmail
2) edited the .fetchmailrc in
Thanks a lot sollebol, I found it from drop down menu of Group Selection.
Cheers!
2009/1/24 sol sol solle...@gmail.com
hi,
have a look in
admin
System configuration
framework
core
there you fin : AdminEmail and NotificationSenderEmail.
chrs
2009/1/23 Aung 23 23.a...@gmail.com
Hi,
Hi All,
I've try to upgrade otrs 2.2.7 to 2.3.1.
I've followed the UPGRADE file.
After the upgrade when i try to start apache2 i've this error:
[Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC (@INC
contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl
2009/1/26 Trasschaert Karl karl...@hotmail.com
Hi All,
I've try to upgrade otrs 2.2.7 to 2.3.1.
I've followed the UPGRADE file.
After the upgrade when i try to start apache2 i've this error:
[Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC
(@INC contains:
Hello forum,
I have a linux box with OTRS installed and an exchange 2007 box from which I
cant seem to send mail to.
I've tried sending mail to my account but for some reason it stays on the
linux box and never makes it to my outlook. I just tried sending an email
(response to my test ticket)
Here here!
I second those :D
On 23/10/08 11:04 AM, Peter Beckman beck...@angryox.com wrote:
Dear OTRS users and devs:
First off, OTRS rocks. Thank you!
Now for the negativity. :-) Constructive criticism really.
Problem #1:
From time to time I get customers who send in 13
Love all your suggestions... I ?think? that you may find the answers your
looking for from
(1) the developers list
(2) submit feature request
LQ
On 23/10/08 11:04 AM, Peter Beckman beck...@angryox.com wrote:
Dear OTRS users and devs:
First off, OTRS rocks. Thank you!
Now for
Hello,
is in OTRS something like X-OTRS-TicketID? I'd like to search the Subject of
e-mail and set appropriate TicketID.
Thanks,
Peter
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Sent: Monday, January 26, 2009 12:08 PM
Subject: [otrs] Trying to send mail
I just tried sending an email (response to my test ticket) and this
error popped up.
Software error:
No SASL
2009/1/23 CARNINO Daniele (FIAT ITEM) daniele.carn...@fiatgroup.com
Would anybody have an idea ?
*Uhm... sorry, maybe I can't understand exactly what you mean due to the
fact that english is not my primary language but..*
*The customers should access the system through the customer
Hi All,
I am new to otrs, and am using it for about a month now. I like the tool!
However, I would like to be able to get a report over a certain period,
with the total sum of worked time per customer.
In SQL I would do (SQL statements are in CAPITALS):
SELECT customer_id,count(tn) AS tickets,
It appears all modules are there except for a few that arent needed -
forgive me asking what seems like an extremely simple question but how would
I authorize my linux box to use exchange? (its exchange 2007)
On Mon, Jan 26, 2009 at 2:02 PM, LQ Marshall qmarsh...@inetspace.netwrote:
I've created two responses and associated them with my queue. Both of
them are blank. However, regardless of which response I choose when
Compose Answer (email), I always get text in the body of my response
like:
Dear username,
previous customer email info...
previous customer
Not to hard given the right information... but I don't have that :-0
... by far the easiest way to 'authorize' the OTRS box is via IP address.
If you are behind a NAT with and RFC1918 address (aka private IP) and
running Exchange standard, simply adding the IP of the OTRS host will
suffice. It
Hi,
I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.
Is it a problem of otrs version? Please help me.
Thanks Regards
Bharat
___
OTRS
i dont think so, can you please check the log files of apache (access,error
logs) and update here?
--- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote:
From: Bharat Malik bharat.ma...@talentpact.com
Subject: Re: [otrs] installation problem on SUSE 11
To: otrs@otrs.org
Date:
Vergiß es, Du hast ja schon geschrieben, daß es ohne /otrs durchgeht.
Sorry. ;)
stephan.pien...@albertinen.de schrieb:
Hi,
danke, aber die index.pl ist schon als Startdatei eingetragen.
Wie gesagt, local ist ja auch kein Problem. Ein Aufruf via
http://ipzumserver/otrs/index.pl führt auch zu
schnell-im-netz GmbH - Dominik Sennfelder
Hallo,
sennfel...@schnell-im-netz.de writes:
Könnte mir jmd die Liste bereit Stellen die für die CSV Ausgabe unter
Frontend::Agent::Ticket::ViewSearch hinterlegt ist?
Du suchst vermutlich 'AccountedTime'.
Hier mal die Defaultkonfiguration:
Hallo und einen schönen Abend!
I.)
Ich möchte in unserem OTRS System die Funktion Verantwortlicher nutzen.
wo finde ich den Parameter um diese einzuschlaten in der Administration?
(OTRS Version 2.3.2 mit ITSM 1.2.2)
Desweiteren möchte ich mal die eher organisatorische Frage an Euch
richten, in
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