Hi,
Unfortunately not yet, I am sorry.
On 05.10.2010, at 05:47, Broderick Wood wrote:
I am already doing this much for some of the automated messages we
receive in our system and was wondering if you can set the
owner/responsible of a ticket this way as well?
On Mon, Oct 4, 2010 at 12:25
Can somebody please tell me if there is a way to exclude a certain queue
from showing in the 'ALL' section of the dashboard in 'new' and 'open'.
Thanks for your help.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
On 10/04/2010 05:44 PM, Nathan Campbell wrote:
You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
otrs/otrs/var/httpd/htdocs/css/Standard
Hi,
I am afraid there is no Exlude-Methode available.
Maybe this could help you:
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
On 05.10.2010, at 21:53, Straccialano, Rosanna wrote:
Can somebody please tell me if there is a way to exclude a certain queue from
showing in
What should be the value given to
Ticket::Frontend::AgentTicketNote###Subject: in order to capture original
subject of the ticket ?
Currently its $Text{Note} .
I have tried $Article{Subject}, $Data{Subject},
$GetParam{Subject} , $QData{Subject}but none is working.
Thanks...
Hi,
sure, you can simply disable the note field per view or predefine the text so
it does not complain missing text but is still adding an article.
On 29.09.2010, at 03:33, Hugh Kelley wrote:
Is it now possible to configure (via Sysconfig) the message body
requirement for certain views?
Hi,
works for me ...
On 30.09.2010, at 04:35, Hugh Kelley wrote:
Running Beta 4, has anyone noticed that typed-in free text boxes
don't update the ticket?
Required pull-downs work fine.
Hugh
Cheers
Nils Leideck
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a
Hi
inline: PastedGraphic-1.png
On 06.10.2010, at 00:46, Nils Leideck - ITSM wrote:
works for me ...
On 30.09.2010, at 04:35, Hugh Kelley wrote:
Running Beta 4, has anyone noticed that typed-in free text boxes
don't update the ticket?
Required pull-downs work fine.
Hugh
Cheers
Is there any configuration option that controls the owner list options
available by default in new tickets?
Right now I have to hit the refresh circle for each ticket to get the full
agent list populated in the pull-down. The default list only has two or
three agents.
Hugh
Thanks for the response Nils! Much appreciated. I did find the section
in the manual dealing with filtering and read up a bit more...I'm not a
Perl person (more of a PHP person) but I guess there's a couple ways to
do it...but thanks again!
On Sun, 2010-10-03 at 23:25 -0700, Nils Leideck -
Is there a script available that allows a user to view a more simplified
ticket interface without being able to sign in?
For example, a user is given a URL to the ticket in question that takes
the following params:
emailAddress
ticketID
createTime
Hello Armando,
I guess you could accomplish your objective without coding, just using the
postmaster feature of OTRS. If your user replies a notification sent to him
without changing the subject, that message will be added as one of the
ticket's articles, thuis giving him the chance to respond
The list is based on the agents preferences: if the agent has subscribed the
queue, then is displayed by default.
Daniele
Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Hugh Kelley
[hugh.kel...@gmail.com]
Inviato: martedì 5 ottobre 2010
Perfect, it's much more usable now. Apologies if I should have read that
somewhere.
Hugh
On Tue, Oct 5, 2010 at 11:19 AM, CARNINO Daniele (FIAT ITEM)
daniele.carn...@fiatgroup.com wrote:
The list is based on the agents preferences: if the agent has subscribed
the queue, then is displayed
Hello there,
It seems like by default, the Escalated Tickets view on the Dashboard also
shows closed tickets, which is only noise on the screen for our customer. Is
there any way to filter this view so it does not show closed tickets?
Thanks,
Leonardo Certuche
www.itconsultores.com.co
Medellín,
Hi Liste,
ich steh wieder mal total auf dem Schlauch.
Gibts irgendwo ne Anletung wie man OTRS als Apache VHOST einrichtet?
Ich hab schon was gefunden von wegen vhost.template kopieren umbenenen und
anpassen, aber das hilft mir noch nicht so ganz weiter.
Das hier:
diesmal mit Betreff:-(
Hi Liste,
ich steh wieder mal total auf dem Schlauch.
Gibts irgendwo ne Anletung wie man OTRS als Apache VHOST einrichtet?
Ich hab schon was gefunden von wegen vhost.template kopieren umbenenen und
anpassen, aber das hilft mir noch nicht so ganz weiter.
Das hier:
Hallo Liste,
unser Nagios schickt seine Statusmeldungen schön ins OTRS (mit
SystemMonitoring-Plugin).
Leider können diese Tickets nicht per E-Mail z.B. an den Kunden
weitergeleitet werden, weil man auf Notizen (Typ: reporting) nicht
antworten kann.
Weiß jemand wie/ob man das einstellen kann?
Ich glaube ich bin einen schritt weiter.
Aber wo trägt man die VirtualHosts ein? In der otrs.conf oder kopiert
man sich in vhosts.de die templates und bennennt die dann um in firma.conf?
-
OTRS mailing list: otrs-de -
On 05.10.2010 20:17 Boris Wagener wrote:
Aber wo trägt man die VirtualHosts ein?
Das hängt u.a. von der verwendeten Distribution ab (zu der Du leider
nichts schreibst). Zu Apache und VirtualHost gibt's tonnenweise Dokus.
Gruß
Markus
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