[otrs] Use Active Directory manager attribute to enable "Company Tickets" in customer portal

I've put together a quick implementation of the CustomerIDs feature that uses the AD manager attribute to generate the list at run time. Deployment steps (all two of them) and a Perl module are posted in an enhancement request here: http://bugs.otrs.org/show_bug.cgi?id=6193 Hugh

Re: [otrs] convert email to ticket

Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 29 October 2010 15:52, DM_Julio Angulo wrote: > Hi team, I wonder if they know a practical manual on how to convert email >

[otrs] installer.pl is giving an error in Log.pm line 230

Dear List Members I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual insta

[otrs] webticket queue dispatch

Hi, How to dispatch new webticket to different queues, based on the customer ? The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make th