Hi all,
I have some questions about the OTRS structure.
My structure is, all the user will send the tickets at same place. The
administrator.
After, the administrator will asign the incident, depending the type, to
maintenance1, maintenance 2 or maintenance 3.
The participant people should
Hello Narcis,
You can use groups to achieve your objective. Probably the queues you
created were all associated to the same group. If you set each queue with a
different group and play with which permissions have each participant
people under each group, you'll probably be able to hide what you
Hi Gergely,
this is not possible out-of-the box, and would require some programming,
which the OTRS could offer to you:
http://www.otrs.com/en/solutions/services/development/
Best regards,
Udo
On 25.02.2011 11:48, Gergely Polonkai wrote:
Hello list,
I am wondering, is it possible to create
Hallo zusammen,
ich habe von unseren Agenten erfahren, dass seit dem Update auf Calendar 1.9.5
(OTRS 2.4.7) eine EMail (mit ics Anhang) an den Agenten und das Ticketsystem
geschrieben wird.
Beispiel:
Title: AMS
Location:
Start: 2011-03-11 11:00:00
End: 2011-03-11 15:00:00
