Hey all,
honestly i do not see the point in pumping up OTRS with an asset management
plugin as this topic is quite complex. If you take a look at a global market
for ticket and asset tools, you will realize that if a tool combines both
features it is either:
- lacking basic functions of either
Hi,
The idea behind my request was to ease populating the asset table for ITSM, not
a full AM tool.
As told by some folks, csv import should do the trick but automatic (or assisted to prevent duplicates or errors) creation/update would have
been a real plus for all lazy sysadmins (pleonasm :)
Dear all, Mike,
of course as a Consultant I am very process focused, sometimes close to oversee
the usability in terms of tool handling speeds =) =) =)
Just kidding ... I really recommend to keep the insertion of new CIs a manual
procedure. Of course, if you have a CVS file or such, and you
Hello,
I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
Yes in sysconfig, but sorting works only by the first element
(Ticket#) of the table. Any suggestions, how to fix it? I was
comparing dtl files, but without luck yet :(
Thank You!
--
mv
We went for a mix-and-match solution which may be of interest to others.
We create records on OTRS for each newly purchased device from our procurement
process.
We use Microsoft SCCM as the main discovery and management tool, and pick up
data from SCCM daily which is injected into the OTRS
Hi all,
Is there a way to edit the default cronjobs? Whenever the system is
restarted for any reason, the $HOME/bin/otrs.PostMasterMailbox.pl line is
back to */10.
Any hints?
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS
Dear all,
We have a strange problem that sudenly started taking place.
Our system is set @ GMT timezone. OTRS is set @ +0 timezone.
When we reply to any ticket, or even create a new one, and the state is set
@ Open, we are prompted to insert a future date. Funnily though, the date on
the page is
On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
mariusvaitieku...@gmail.com wrote:
Hello,
I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
Yes in sysconfig, but sorting works only by the first element
(Ticket#) of the table. Any suggestions, how to fix it? I was
Dear Marius,
On 28.04.2011, at 13:40, Marius Vaitiekunas wrote:
On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
mariusvaitieku...@gmail.com wrote:
Hello,
I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
Yes in sysconfig, but sorting works only by the first element
On Thu, Apr 28, 2011 at 2:55 PM, Nils Leideck nils.leid...@leidex.net wrote:
Dear Marius,
On 28.04.2011, at 13:40, Marius Vaitiekunas wrote:
On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
mariusvaitieku...@gmail.com wrote:
Hello,
I have enabled
Hi all,
Is there a way to add Pending auto close tickets to the dashboard as well as
Reminder tickets?
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
No problem, got it...
For those who don't know, edit var/cron/postmaster_mailbox
Thanks and Best Regards,
Muhammad El-Sergani.
On Thu, Apr 28, 2011 at 12:31 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hi all,
Is there a way to edit the default cronjobs? Whenever the system is
When creating and replying to tickets it seems to take an average of 30-60
seconds for the system to send the ticket/response and or refresh is this
standard? And if not how can I go about troubleshooting the cause and/or what
is the major cause of a delay like this?
Thank you,
Shawn Gadow
dns are ok ?
On Thu, Apr 28, 2011 at 3:26 PM, Gadow, Shawn sga...@ocusd.net wrote:
When creating and replying to tickets it seems to take an average of 30-60
seconds for the system to send the ticket/response and or refresh is this
standard? And if not how can I go about troubleshooting the
That was it :0) thanks a lot I don't know how I missed that..
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Thursday, April 28, 2011 8:32 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Creating tickets/replying to tickets load
don't worry it happens and we are lucky to have this mailinglist that is
here for that ;)
glad to be helpful
Cheers
MV
On Thu, Apr 28, 2011 at 4:18 PM, Gadow, Shawn sga...@ocusd.net wrote:
That was it :0) thanks a lot I don’t know how I missed that..
*From:* otrs-boun...@otrs.org
Since my last question was answered so easily I figured I would throw another
probably easy question out there..
I would like to do some font formatting such as color, bold, underline, etc.
etc. in the notification management text body field.. I tried html which it
don't recognize and I
You should find richtext searching in sysconfig if i m not wrong
Il giorno 28/apr/2011 16.40, Gadow, Shawn sga...@ocusd.net ha scritto:
Since my last question was answered so easily I figured I would throw
another probably easy question out there..
I would like to do some font formatting such
additionally you can install html5 editor from Martin here
http://opar.perl-services.de/bin/index.cgi/package/M/MA/MARTINEDENHOFER/AlohaEditor
On Thu, Apr 28, 2011 at 4:43 PM, Marco Vannini marco.vann...@gmail.comwrote:
You should find richtext searching in sysconfig if i m not wrong
Il giorno
Thanks,
The first thing you replied isn't what I was looking for.. rich text is enabled
it just don't allow text formatting from what I saw in the notifications(Event)
section I will try the other and see if that will achieve what I am looking for
From: otrs-boun...@otrs.org
Yeah...
I know what you mean, i have customer Event Notifications configured, and
apparently they are sent a s plain text or so, no images etc...
If anyone has a solution, that would be great!
Thanks and Best Regards,
Muhammad El-Sergani.
On Thu, Apr 28, 2011 at 4:56 PM, Gadow, Shawn
Dear Shawn,
On 28.04.2011, at 16:36, Gadow, Shawn wrote:
I would like to do some font formatting such as color, bold, underline, etc.
etc. in the notification management text body field.. I tried html which it
don’t recognize and I didn’t figure it would but I tried anyway.. Is there a
I apologize for the many questions I have had recently you guys have been a
great help..
I do have another question already however.. Is it possible anywhere (I can't
seem to find it) to send a statistical report on a scheduled basis to a
customer via e-mail either straight or by creating a
This should be accomplished with the batch command:
[root@localhost bin]# ./otrs.GenerateStats.pl --help
otrs.GenerateStats.pl Revision 1.3 - OTRS cmd stats
Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
usage: otrs.GenerateStats.pl -n StatNumber [-p PARAM_STRING] [-o
DIRECTORY] [-r RECIPIENT
Hi folks,
I'm fairly new to OTRS. I have installed version 2.4.7 on an Ubuntu
10.04 system, and have been testing it with the past 10 or 15 support
calls as examples.
We have just a small support team, most days only 1 or 2 agents are on
out of 4 of us total. I have set up these 4 users
Hi,
My Suggestion is that you should use 1 Queue for your 4 agents. maximum One
Queue for each Company.
Don't make your System overloaded and complicated with too much Queues.
Bettet use a good cmdb and Read the FAQs and Documentation about SLA and
Services :-)
Am 28.04.2011 um 21:31
I am fairly new as well.. From my experiences so far though I have gone with
something like the following (requires some small code additions which I will
gladly help you with if you are interested)
Building - (que)
Issue Type - (service)
Detail
Hello again,
One of our clients already had a mature implementation of Nagios for
monitoring all their CIs. We developed for them a kind of web service which
is used for Nagios as a plugin to monitor changes between baseline (OTRS
CMDB) and what currently is (Nagios findings). Each time a
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hallo Zusammen,
ich habe aktuell genau das gleiche Problem in der Version 3.0.7.
Kann uns da jemand helfen? Vielen Dank schonmal.
Gruß,
René
Am 22.03.2011 um 18:11 schrieb Benedict Rosner (DiTech Zentrale):
Hallo,
Wir sind seit einiger Zeit dabei, OTRS für unseren Servicedesk zu
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