On 12/18/2011 08:52 PM, Robinson Mitchell wrote:
Greetings:
This isn't a how-to technical question. I'm just interested in how others are
using OTRS.
We are a small IT company and until recently we were running OTRS 2.47 with
ITSM on an Amazon EC2 Small instance. We replaced a commercial
Hi list,
I've been looking a bit at the Company/Customer part in OTRS.
I'd like to add a level or two, I think. Not sure how else to implement.
As far as I understand, the Customer part is the end-user that may or may not
have access to the customer web-interface.
And Companies let me group
On 12/19/2011 09:12 AM, Robinson Mitchell wrote:
Everything is in the cloud but I also do database dumps to local storage
periodically. If you have the database you can rebuild the OTRS instance very
quickly from source (no compiling - just load up a LAMP stack, Perl and support
binaries,
Hi,
If I want to use a custom header to set a value in OTRS, can I use
X-OTRS-TicketValue1?
If not, would it break things if I'd use the X-OTRS-SLA header value and
modify it using a posmaster filter?
Thanks,
Ugo
-
OTRS
Has the B2 tarball been fixed? If not, is there an easy way for me to update
the Windows B1 to B2?
Thanks much,
Timothy J. Deerinck
Owner / Senior Network Systems Engineer
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
On 12/19/2011 01:51 PM, otrs-requ...@otrs.orgmailto:otrs-requ...@otrs.org
wrote:
--
Message: 1
Date: Mon, 19 Dec 2011 12:01:09 +
From: Sune T. Tougaard
s...@lyngsoesystems.commailto:s...@lyngsoesystems.com
Subject:
