[otrs] Image Source Files

Maybe this list is not the right one to ask, but here goes: I am developing a custom agent skin for our organization. I need to adjust the colors on the different icons, and have found the source files for the OTRS Helpdesk basic install. We also have other packages installed, such as ITSM and

Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext

It’s for Agents, not for Customers. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Thursday, March 07, 2013 1:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext Edit Con

Re: [otrs] OTRS and attached images

* Gerald Young : > Or change attachments to display inline within OTRS SysConfig > > Edit Config Settings in Framework -> Core::Web > AttachmentDownloadType Perfect for us. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjam

Re: [otrs] Postmaster Filter not quite doing what it should

Ignore me, having a silly moment. The problem was with the attribute I was setting, I need to set X-OTRS-Queue instead of X-OTRS-FollowUp-Queue. Steve On 7 March 2013 12:50, Steven Carr wrote: > Hi list, > > I have an issue with Postmaster Filters and wondered if anyone had > seen a similar iss

[otrs] Postmaster Filter not quite doing what it should

Hi list, I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this... On the IMAP configuration "Trusted" is set to "Yes" and "Dispatching" is set to "by email To: field". I have a filter setup which looks at the "To" address for "EMAI

Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::TicketArticleFilter On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak wrote: > Hi, > > ** ** > > Is there any possibilities to hide for Customer in his/her TicketView > articles sent by system type: email-no

Re: [otrs] OTRS and attached images

Add lightbox Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework -> Core::Web AttachmentDownloadType Allows choosing between showing the attachments of a ticket in the browser (inline) or just mak

[otrs] CustomerTicketView how to hide system-email-notyfication-ext

Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? Kind regards Emi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

[otrs] OTRS and attached images

Users tend to send us screenshots of the error messages they're seeing. OTRS displays the attachments as links, once an agent clicks on the link, the file is being downloaded. Only then the agent can use a image viewer to look at the file. Is there any way of configuring OTRS in a way that allows