Re: [otrs] Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..]

The information OTRS has for authenticating to your outbound SMTP server is incorrect. Verify you have the correct userid and password, and enter them in the OTRS control panel. If you still get this error, then your SMTP provider has changed your information and you need to pursue it with the

Re: [otrs] Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..]

Oh, yeah. how to fix. Well, It's SMTP. There's a SysConfig option (Sendmail?) for that. Likely you've put a username and password for your SMTP server that isn't correct/has changed/doesn't like your otrs ip address. I know you wanted help, but at least a bit of searching

Re: [otrs] Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..]

Hi, Maybe. I new on otrs. When i can check for smtp authentication? Thanks for attention 2013/4/25 Gerald Young > Could it be that SMTP authentication failed? > > > On Thu, Apr 25, 2013 at 3:14 PM, Marcos S wrote: > >> Hi, >> >> I need help with this issue >> >> Erro: SMTP authentication fail

Re: [otrs] Support for redundant ODBC CustomerUser backends?

Hi Cyrille, On Thu, Apr 25, 2013 at 2:29 PM, Cyrille Bollu wrote: > Of course, we don't use a MySQL server for our Customer data; That would > have been too easy... ;-) So the proxy solution doesn't apply. (We use a > MS-SQL non-clustered backend btw) I'm sorry, I don't know why I assumed MySQL

Re: [otrs] Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..]

Could it be that SMTP authentication failed? On Thu, Apr 25, 2013 at 3:14 PM, Marcos S wrote: > Hi, > > I need help with this issue > > Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: > authenticatio[..] > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Apr 25 16:

[otrs] Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..]

Hi, I need help with this issue Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: authenticatio[..] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Apr 25 16:15:15 2013 Message: SMTP authentication failed: 5355.7.8 Error: authentication failed: authentication failure !

Re: [otrs] Support for redundant ODBC CustomerUser backends?

I think the major point you're missing is that this isn't OTRS's issue to solve, but rather the point of failure for your backends. If you're digging into OTRS code to fix this, you're going in the wrong direction. You should fix the reliability of connection to your data sources and make sure the

Re: [otrs] Support for redundant ODBC CustomerUser backends?

Hi Michiel, Thanks for the answer; There's some food for thought in there. Of course, we don't use a MySQL server for our Customer data; That would have been too easy... ;-) So the proxy solution doesn't apply. (We use a MS-SQL non-clustered backend btw) My understanding is now the following

Re: [otrs] Support for redundant ODBC CustomerUser backends?

Hi Cyrille, First of all, if you use a MySQL server it's typically better and faster to connect via DBD::mysql rather than via ODBC. Second, you'll want to use MySQL-proxy or a similar solution as a 'load balancer' for your MySQL cluster. https://launchpad.net/mysql-proxy http://www.slideshare.