Well, I'd suggest:
1) Capturing whatever error messages you can with some context. Just
posting the error, it's impossible to tell.
2) Grep the source for CKEDITOR
3) Try some things yourself
4) Hire some support. You're really beyond the community support level;
given th
Hi all,
What can I do with this problem.
Thanks,
Yousef Hamad
Technical Support
Mob +962 799372852
[Description: Description: cid:image001.png@01CB97B5.0EAD1510]
_
Hello Alvaro, thanks for your feedback. We went through the links you shared
but could not use Dan Abson´s add on since by now it works only in OTRS 3.0.X
(our goal is to move to OTRS 3.2.Y). When we try to install it, we get a
"Sorry, can't install/upgrade package, because the framework version
So you'll need to work through the code like I did and find out where they
get chopped. (hint: start with the PostMasterMailbox script)
On 29 April 2013 09:03, Darshak Modi wrote:
> Thanks a lot sir,
> This worked for HTML mails. But not for mails sentas text only.
>
>
>
> On 28-04-2013 PM 02:2
Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts there...
https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157
and also
https://githu
