Re: [otrs] question

Is it possible that your Apache is configured to try to do reverse lookups on incoming connections, and you're getting timeouts from DNS on the reverse lookup? Or that one or more of your DNS servers is not responding? At least in that example, if something is trying to do reverse lookups, the 5

Re: [otrs] question

That sounds more like a resource constraint problem on the server I agree but see below (I've munged some of the information): Running Fine: top - 11:25:54 up 33 days, 16:05, 1 user, load average: 0.00, 0.00, 0.00 Tasks: 256 total, 1 running, 255 sleeping, 0 stopped, 0 zombie Cpu(s):

Re: [otrs] Trouble with ticket number in Subject

We ended up reinstalling, and it now works as expected. Not sure what went wrong. Regards On Mon, Apr 20, 2015 at 7:49 PM, Henry Combrinck wrote: > Hi, > > Whether I use or in > the Subject, I don't get any ticket number in the Subject line of the > auto-response. > > ie, "[Ticket#2015..." i

Re: [otrs] Trouble with ticket number in Subject

Hi, Whether I use or in the Subject, I don't get any ticket number in the Subject line of the auto-response. ie, "[Ticket#2015..." is not appearing in the Subject line as it does in another installation of OTRS. So, this does not appear to be an issue of the subject string being too long (eg,

Re: [otrs] Trouble with ticket number in Subject

Not certain that I completely understand the request… Have you tried removing the 20 character limitation to the variable? Use a shorter ticket ID – default is descriptive but long. On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck > wrote: Hi there, Using OTRS 4.latest. We

Re: [otrs] Trouble with ticket number in Subject

Thanks - but the ticket number is not showing up by default. On Monday, 20 April 2015, Gerald Young wrote: > You shouldn't need to include the ticket_number in the subject manually. > > On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck < > henrylcombri...@gmail.com > > wrote: > >> Hi there, >> >

Re: [otrs] question

The 15 minutes can be to get a logon screen. Or if already logged in to switch screens. That sounds more like a resource constraint problem on the server running the OTRS code than a database problem - OTRS is a relatively large application, and can be fairly demanding on application server reso

[otrs] KIX4OTRS 7: otrs Digest, Vol 79, Issue 4

Hello,   KIX4OTRS 7 for OTRS 4 will be probably published within 2 weeks from now. We'll inform you via our newsletter and social media channels:   http://www.cape-it.de/news-en http://twitter.com/capeit http://www.facebook.com/capeIT

Re: [otrs] Trouble with ticket number in Subject

You shouldn't need to include the ticket_number in the subject manually. On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck wrote: > Hi there, > > Using OTRS 4.latest. > > We have a new installation of OTRS and things seem to be working fine, > except that we cannot get a consistent Subject line