[otrs] How can add a button on a template?

2015-05-11 Thread Sotiris
Hello, I am new developer and I am trying to add a button on a template. Is there a developers framework where I can drag and drop a button onto a template and after that I can write my code at the click event? Thank you in advance and kind regards! -

Re: [otrs] Request for return receipt or delivery status notification

2015-05-11 Thread David Boyes
> I would think long an deep before implementing it, though. It opens up a can > of worms. If it works, which depends on the receiving side, OTRS will receive > an answer to your agent's mail. As OTRS does not have much of a chance to > know it's just the "has been received" notification (they look

Re: [otrs] Request for return receipt or delivery status notification

2015-05-11 Thread Susan Dittmar
David Boyes schrieb: Given that no email system reliably can deliver such a thing or can define what it actually means, I'm not sure it's all that useful. What does "delivered" mean? In the customer's inbox? Opened? Read? Understood (if you can do this one, you'd be super rich)? is it alread

Re: [otrs] Request for return receipt or delivery status notification

2015-05-11 Thread David Boyes
Given that no email system reliably can deliver such a thing or can define what it actually means, I'm not sure it's all that useful. What does "delivered" mean? In the customer's inbox? Opened? Read? Understood (if you can do this one, you'd be super rich)? > is it already in OTRS Request for

[otrs] Ticket urgent

2015-05-11 Thread Simon Allison
Some help please, we are still on OTRS 3.2.2. I tried to add a new template for new phone ticket, - I clicked on the plus sign under new phone ticket.Did an update, and now the whole Ticket navbar has gone! So I removed the option, and did another update, but still missing, Any help urg

[otrs] Request for return receipt or delivery status notification

2015-05-11 Thread Jakub Szczepańczyk
Hi, is it already in OTRS Request for return receipt or delivery status notification for sending messages ? -- Jakub Szczepańczyk Inżynier Serwisu Alfavox Sp. z o.o. ul. 1 Maja 17 43-300 Bielsko-Biała Tel.: +48 33 822 43 06 Fax: +48 33 822 43 06 e-mail: j.szczepanc...@alfavox.pl www.alfavox