> My understanding of ITIL tells me that these type of things should be handled
> as problems under exact customer service.
>My boss on the other hand thinks that for these type of situations should
>exist separate technical services like billing or customer care.
>Do you have any thought on how
Using ACLs for that is pretty easy.
You just create ACLs that allow Subcategories on Field B depending on
what's chosen on Field A and then same thing for fields on C depending on
what's chosen on B.
It will kind of cascade, but its pretty usable.
Best Regards
2016-01-24 9:07 GMT-06:00 :
> Hel
Hello,
I am trying to implement ITSM in our OTRS install and I am having a hard
time figuring right way to use Services. I already created our business
service catalog of services that we provide to our customers like Internet,
Wireless, VPN, VoIP etc... Right now I am trying to create technical
se
