ure you have set up the cron job properly? The OTRS cron job is
the script who takes cares of timers like that, if I'm not mistaken.
Have a look at the instructions for 4.0 here:
https://otrs.github.io/doc/manual/admin/4.0/en/html/manual-inst
Den 05.04.2016 17:17, skrev Lance Cotton:
On 4/5/2016 5:54 AM, Johan Ho wrote:
in our OTRS-system, we have some limited access users who are not given
full access to all queues. But they should be able to create or move
tickets into these queues.
In the newest version of OTRS (5.0.8) they can
of OTRS this started being a problem, but
according to the user who discovered this, it used to work before.
Is this a bug in newer releases of OTRS?
Johan Ho
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