Re: [otrs] Automatic customer configuration

er 2015 18:39 To: otrs@otrs.org Subject: [otrs] Automatic customer configuration Hi! We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from u

Re: [otrs] Automatic customer configuration

Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter wrote: > We are working in the migration from FreshDesk to OTRS. One feature in > FreshDesk is that Customers are tied to a "domain name" (example: > @mycustomercompany.com), and then all tickets created from users in

Re: [otrs] Automatic customer configuration

Hello, In OTRS you need to have customer user and customer companies, you can use create customer companies and asociate domain name as Company ID and then when adding customer users you can link them to the company by that ID. To avoid maintenance of customer users, you would need to use one or

Re: [otrs] Automatic customer configuration

Em 01/12/2015 20:22, Nils Leideck escreveu: Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter wrote: We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com),

[otrs] Automatic customer configuration

Hi! We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from users in that domain become users for that customer. Is that possible in OTRS? How to