Re: [otrs] Limit help desk access

Hi, John. This seems exactly what I'm looking for. Thanks, I'll investigate a bit more. Kind regards, Atenciosamente, Edson Carlos Ericksson Richter Em 24/11/2015 16:08, John O'Neill escreveu: You could create two vhosts in apache, one for customers and one for agents. Lock the agent

[otrs] Limit help desk access

Hi! Is there any way to implement such configuration scenario? 1) Help desk employees and technicians can access OTRS from our Remote Desktop Server only (it can be a source IP address check) 2) Customers can access from anywhere I believe this could be achieved in two ways: 1) In user

Re: [otrs] Limit help desk access

Sorry, I could not understand how Google Auth would help me limit the user IP address access to the OTRS system. Would you ellaborate a bit more? I tend to prefer a in house solution without external APIs, but is just a matter of understanding how Google Auth can help. Thanks,

Re: [otrs] Limit help desk access

We are using 2 step authentification - Google Auth and https and allow acces from outside too. Regards, Raul > On 24 Nov 2015, at 19:32, Edson Richter wrote: > > 1) Help desk employees and technicians can access OTRS from our Remote > Desktop Server only (it can be

Re: [otrs] Limit help desk access

Basically if you do some 2 step authentification then apache doesn’t allow to connect without password. Depends which auth do you use. But if you are up to date then it’s a good solution how to keep your OTRS public and secure. But I think your solution could be in configuring apache allow

Re: [otrs] Limit help desk access

You can use apache location ip limit. https://httpd.apache.org/docs/2.2/howto/access.html On Tue, Nov 24, 2015 at 11:32 AM, Edson Richter wrote: > Hi! > > Is there any way to implement such configuration scenario? > > 1) Help desk employees and technicians can access

Re: [otrs] Limit help desk access

You could create two vhosts in apache, one for customers and one for agents. Lock the agent vhost down to access only from the rdp server On 24 Nov 2015 17:58, "Diego Chacón" wrote: > You can use apache location ip limit. >