Users tend to send us screenshots of the error messages they're seeing.
OTRS displays the attachments as links, once an agent clicks on the
link, the file is being downloaded. Only then the agent can use a
image viewer to look at the file.
Is there any way of configuring OTRS in a way that
Add lightbox http://forums.otterhub.org/viewtopic.php?f=60t=16302
Or change attachments to display inline within OTRS SysConfig
Edit Config Settings in Framework - Core::Web
AttachmentDownloadType
Allows choosing between showing the attachments of a ticket in the browser
(inline) or just make
* Gerald Young cryth...@gmail.com:
Or change attachments to display inline within OTRS SysConfig
Edit Config Settings in Framework - Core::Web
AttachmentDownloadType
Perfect for us.
--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
ralf.hildebra...@charite.de