[otrs] OTRS and attached images

2013-03-07 Thread Ralf Hildebrandt
Users tend to send us screenshots of the error messages they're seeing. OTRS displays the attachments as links, once an agent clicks on the link, the file is being downloaded. Only then the agent can use a image viewer to look at the file. Is there any way of configuring OTRS in a way that

Re: [otrs] OTRS and attached images

2013-03-07 Thread Gerald Young
Add lightbox http://forums.otterhub.org/viewtopic.php?f=60t=16302 Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework - Core::Web AttachmentDownloadType Allows choosing between showing the attachments of a ticket in the browser (inline) or just make

Re: [otrs] OTRS and attached images

2013-03-07 Thread Ralf Hildebrandt
* Gerald Young cryth...@gmail.com: Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework - Core::Web AttachmentDownloadType Perfect for us. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.de