In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled
these fields, but I think it was removed, I will disable then in the dtl
files.
Thanks
2012/1/6 Kevin Josue Zambrano Chavez kevin.josue.zambrano.cha...@gmail.com
You can use SysAdmin GUI in admin area/module. You have to
Hello,
is there a way to disable the fields Priority, Impact and Criticality?
I thought I had seen it in the Sysconfig, but didn't find.
Thanks
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Hello,
Whenever a customer asks to disable them, I just go and comment the lines
on the DTLs where they are called. Since they're not mandatory, commenting
the lines is usually enough.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 6 January 2012 14:03, Wagner
You can use SysAdmin GUI in admin area/module. You have to search for Agent
or Customer criteria to disable/enable components on each User agent or
Customer page/modules.
El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió:
Hello,
is there a way to disable the fields Priority, Impact and
