You can use placeholders in the signature such as:
Sincerely,
MyComany Support
123 Main St
Anytown, USA
On 2/12/2014 12:12 PM, Leah Kelly wrote:
Since signatures and email addresses are connected to queues, it’s not so easy
to work another person’s queue when somebody
is out. For exampl
IMHO, this is one of the arguments for structuring queues based on a service
type, rather than an individual, but...
If you've structured things with one queue per person, isn't this what you WANT
to happen (the original person maintains the overall responsibility for the
ticket, and the other
Use OTRS_tag placeholders.
On Wed, Feb 12, 2014 at 12:12 PM, Leah Kelly wrote:
> Since signatures and email addresses are connected to queues, it's not so
> easy to work another person's queue when somebody
> is out. For example, when Elizabeth is out, Amanda works Elizabeth's
> queue. Amanda t
Since signatures and email addresses are connected to queues, it’s not so easy
to work another person’s queue when somebody
is out. For example, when Elizabeth is out, Amanda works Elizabeth’s queue.
Amanda tries to reply to the customer, and the email says "Amanda
", and the signature is Elizab
